Shipping policy

Thank you for shopping with ArtistrybyAltenew! Here are some helpful shipping information:

Our normal order processing time prior to shipping is 3- 4 business days. 

International orders may be subject to import taxes, customs duties and fees imposed by the destination country. These fees are due once a shipment reaches your country and must be paid by the recipient before a shipment will be released. Altenew has no control over these charges and cannot predict what they may be.

Customs fees and policies vary for each country and may change regularly. Please feel free to contact your local customs office for more information. When customs clearance procedures are required by your country, it may cause delays outside of Altenew's control. 


    **USPS First-Class International Mail option --- The shipments can take anywhere from 2 weeks to 6 weeks depending on the location.

    Please note that First-Class does not offer insurance and in case packages missing during transit, we may not be able to offer accommodations. Thank you for your understanding!**

    FREE SHIPPING CODE. Please note that when a free shipping code is used on your order, the order will be automatically shipped via standard shipping method, regardless of the shipping method selected during checkout.

    You can get an estimated shipping cost when you add items to your cart and use the Shipping Rate Calculator which can be found below the items you selected. Please be sure to log in before getting the estimate so you will have a more accurate result.

    We are proud to serve customers domestically and internationally!