FAQ

Our usual turnaround time is 3-4 business days. However, we do our best to send out orders as soon as we can. During release weeks or big promotion weeks, the order processing time may take up to 10 business days. Once your order is shipped, tracking details will be sent to you via email. For more shipping information, please click here.

We can ship everywhere internationally and all 50 states of the USA.

You can find details on our return policy here.

Most items usually take 3-4 weeks to be back in stock. We work hard to get them as soon as we can so we can serve our customers right away. Disclaimer: Due to the pandemic, shipping delays have prolonged the time frame. Some products may take 6-8 weeks or longer to return back to stock.

You can find out more information on becoming our wholesale partner by contacting us here.

Please note that you can only use one code per order. If you have 2 or more promo codes, please choose which of them will work best for you. You can, however, use multiple gift cards in one order on top of one promo code.

You cannot apply promos to a past purchase or vice versa. In the event that you encounter issues during a promotion, please contact support@artistrybyaltenew.com right away with a screenshot of the error page.

All of our promotions are based in Eastern Standard Time (EST). In the event that you encounter issues during a promotion, please contact support@artistrybyaltenew.com right away with a screenshot of the error page.